STANDARD WARRANTY, NEW EQUIPMENT
Omega will honor all manufacturers' new equipment warranties for thirty (30) days from the date of purchase. Products that are returned and found not to be defective will be returned to the customer at their expense along with a $20 diagnostic fee. All items are shipped via Ground services unless customer requests otherwise and is willing to incur the additional shipping costs. Omega will NOT accept packages without an assigned RMA #. For all warranty work after the first thirty (30) days, please contact the manufacturer directly.

REFURBISHED EQUIPMENT
Omega will warranty all refurbished equipment purchased from us for up to one (1) year from the date of purchase. If the equipment is found not to be defective, Omega will ship the item back at the customer’s expense along with a $20 diagnostic fee. All items are shipped via Ground service unless customer requests otherwise and is willing to incur the additional shipping costs. Omega will not accept packages without an assigned RMA #.

WHAT IS NOT COVERED UNDER WARRANTY
Warranties do not cover the product if it was misused, neglected, improperly installed, physically damaged or altered, either internally or externally, or damaged from improper use in an unsuitable environment, or Acts of God.

RETURN POLICY
• Omega offers a thirty (30) day return policy on all merchandise purchased on the website. After thirty    (30) days, we will not accept any returns or exchanges.
• A 20% restocking fee will be charged for all equipment that is returned and not defective.
• WE WILL NOT ACCEPT PACKAGES WITHOUT AN ASSIGNED RMA NUMBER.

HOW TO RETURN A PRODUCT
Please call Omega at 1-800-333-6237, Monday through Friday 9:00 am to 5:00 pm (CST). Please provide us with the following information:

• The make and model of the product
• The serial number of the product
• Information about the installation and use of the unit.
• Information about the reason for the return.

PREPARING THE PRODUCT FOR SHIPPING
• An RMA # must be issued before the product can be returned.
• All original merchandise must be sent back (power cords, manuals, etc.) or you will be invoiced for missing items.
• Package the unit carefully and pad for safety. Fully insure all shipped products. Returned products must be shipped prepaid. If products arrive in damaged condition due to obvious mishandling, you are responsible for filing the claim with your carrier.
• Defective equipment that arrives without an RMA # will either be refused or returned at the sender’s expense. We are not liable for loss or damage to unauthorized product returns.

PRIVACY POLICY
• Omega Transactions does not rent, sell, or share personal information about you or your business
   with other people or nonaffiliated companies except to provide products or services you've
   requested.

RISK FREE POLICY
• Omega Transactions has a risk free policy on its merchant accounts. If you get a merchant account from Omega, and for whatever reason you are not satisfied, you can cancel or close your merchant account at no penalty. Most merchant agreements are for 2 years. Contact your account manager at Omega in order to close your account at no penalty.

EQUIPMENT RESELLER POLICY
• We are not a wholesaler. The machines that we offer are available for end user, consumer purchase only. If it is believed that a purchase was made for the intent of reselling or redistributing, we reserve the right to cancel the order.

ORDER FULFILLMENT
• Omega will make every effort possible to get out all orders on the day in which the order is received provided that the order was received prior to 2 pm CST. Orders received over the weekend will be filled the following business day. If address verification fails, the order will not be filled and your credit card will not be charged. A representative from Omega will contact you regarding your order status.